Effective Date: January 2025
Website: hensonshaving.co.za
Company: HiTech4Web (Pty) Ltd

1. Introduction

HiTech4Web (Pty) Ltd, (“we”, “us”, or “our”), is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared lawfully and responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, safeguard, and retain personal information when you browse our website, create an account, place an order, contact us, or interact with us via email, WhatsApp, or other communication channels.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Information You Provide Voluntarily

•          Full name and surname
•          Contact telephone number
•          Email address
•          Account login details

3. How We Use Your Information

Your personal information is used to:

•          Create and administer customer accounts
•          Provide customer support and respond to enquiries
•          Improve website functionality, performance, and user experience
•          Send marketing communications where lawful consent has been provided

We do not sell, rent, or trade your personal information to third parties.

4. POPIA Legal Basis for Processing

We process personal information in accordance with POPIA under one or more of the following lawful bases:

•          Consent – where you voluntarily provide information or opt in to marketing
•          Legitimate interest – for security, fraud prevention, and operational integrity

5. Cookies and Tracking Technologies

Our website uses essential, functional, and analytical cookies to operate effectively and improve user experience. Non-essential cookies are subject to your consent via our cookie banner. You may manage or disable cookies through your browser settings; however, some website features may be affected.

6. Disclosure of Information

We do not disclose your personal information to any third party.

7. Security Safeguards

We implement appropriate technical and organisational measures, including:

• SSL encryption (HTTPS)
• Restricted administrative access
• Firewall and malware monitoring
• Secure authentication practices
• Regular system updates and backups

8. Your Rights in Terms of POPIA

You have the right to:

• Request access to your personal information
• Request correction or updating of inaccurate data
• Request deletion of information where legally permissible
• Object to processing for direct marketing purposes

Requests may be submitted to:
info@hitech4web.com

9. Data Retention

Personal information is retained only for as long as necessary:

•          For the duration of your active customer account
•          Where required for legal disputes, fraud prevention, or enforcement of rights

10. Cross-Border Data Transfers

Some service providers may process data outside South Africa. Where this occurs, we ensure that appropriate safeguards are in place and that such transfers comply with POPIA’s cross-border data protection requirements.

11. Children’s Information

Our website and products are not intended for persons under the age of 18. We do not knowingly collect personal information from minors.

12. Complaints and Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with us or with the South African Information Regulator:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated effective date.

14. Contact Details

For any privacy-related enquiries or requests:

info@hitech4web.com
+27 83 946 7081